Let's Achieve More with Copilot: How the 365 Copilot Hub Supports People with New Ways of Working

Microsoft Copilot is one of the most exciting tools to arrive in the workplace. It can save time, boost productivity, and improve the quality of everyday work; from drafting emails and summarising meetings to analysing data and generating ideas. But here's what many organisations are discovering: Copilot isn't a 'turn on and go' AI solution.

The organisations seeing the best results aren't the ones that simply switched it on. They're the ones taking a people-centric approach, one that builds lasting behaviour change, not just awareness. That's exactly what the 365 Copilot Hub is designed to support.

Training Is a Great Place to Start, But It's Just the Beginning!

Training plays a vital role in building Copilot capability. A well-run AI workshop or webinar shows people what Copilot can do, sparks curiosity, and gets them experimenting. That initial buzz is important, it opens the door to new possibilities and gives people a taste of what AI-assisted work can look like.

Here's the challenge: one-off training sessions create early enthusiasm, not lasting change. Without ongoing support, people can lose confidence and fall back into familiar ways of working. The prompts they practised in the session get forgotten. The excitement fades. And before long, Copilot sits unused, a tool full of potential, but not part of anyone's daily habits.

This is especially important right now because Copilot continues to evolve, with new features and ways of working emerging all the time. What people learnt three months ago may already look different today. Keeping up takes more than a single session, it takes a support system.

What People Actually Need to Build New Habits

Adopting Copilot is a behaviour change  and like any new habit, it takes time, practice, and encouragement. People need to be supported to:

• Practice using Copilot regularly; not just during a training session, but as part of their real work. The more they use it, the more natural it becomes.

• Share what worked and what didn't; learning from each other is one of the fastest ways to build confidence and discover practical use cases.

• Celebrate giving it a go, not just outcomes; when people feel safe to experiment, they're more likely to stick with it. Progress matters more than perfection.

• Have time to learn; people are busy. If Copilot adoption is squeezed into someone's day, it won't stick. Giving people permission and space to learn is essential.

These aren't just nice-to-haves. They're the building blocks of real adoption, the kind that leads to genuine productivity gains and a return on your Copilot investment.

365 Copilot Hub

The 365 Copilot Hub helps Leaders drive stronger Copilot usage, unlock new ways of working, and achieve a return on their Copilot investment. It's not another training course, it's a continuous support system designed to keep your people moving forward.

How It Works

The 365 Copilot Hub is built on three key principles:

• Ongoing partnership; It's a continuous service, not a one-off project. We support your people's Copilot use month after month, so momentum doesn't stall after the initial training buzz wears off.

• Three tiers of support; Foundation, Momentum, and Transformation. From user adoption support through to strategic enterprise transformation, there's a level that fits where your organisation is right now.

• Scalable and customised; Start small with a pilot team or go all-in across the organisation. Each tier builds on the previous one, so you can match the level of support to your organisation's readiness and goals.

Three Levels of Membership: Foundation, Momentum, and Transformation

The 365 Copilot Hub subscription plans build on one another, enabling you to start small or go all-in depending on your needs.

Foundation (Copilot Chat) is designed for people wanting to stay ahead using Copilot Chat. It includes access to the Copilot Chat Foundation Skills Video Library — a collection of bite-sized videos that help people build their skills on the job, at their own pace.

Momentum (M365 Copilot) is for people wanting to keep up to date with what's new across M365 Copilot and the apps. In addition to everything in Foundation, Momentum members get access to the Copilot Weekly Top Tips Video Library, a Quick Reference Guide, and Monthly Live Webinars and Recordings focusing on 'What's New' in Copilot.

Transformation (Leading Copilot) is built for IT and HR leaders who are leading Copilot adoption across their organisation. On top of everything in Momentum, Transformation members receive Monthly Masterclasses and Q&A sessions with Copilot experts, plus a library of key Change Tools designed to drive adoption of Copilot at scale.

Why This Matters

The gap between owning Copilot and getting value from Copilot is an adoption gap is one that many organisations are grappling with right now. Licenses have been purchased, training has been delivered, and yet usage remains low. The investment isn't paying off because people haven't been supported to turn what they learnt into what they do every day.

The 365 Copilot Hub bridges that gap. It meets people where they are, whether they're just getting started with Copilot Chat or leading a full-scale rollout, and gives them the resources, community, and ongoing support they need to make Copilot part of how they work.

Because at the end of the day, technology doesn't change organisations. People do. And when people are supported well, the results speak for themselves.

Frequently Asked Questions

We've already done Copilot training; do we still need the 365 Copilot Hub? Absolutely. Training is a fantastic starting point, but it's a starting point. The 365 Copilot Hub picks up where training leaves off. It helps your people practise regularly, stay up to date as Copilot evolves, and build the confidence to make it part of their everyday work. Think of training as learning to drive and the 365 Copilot Hub as the ongoing support that makes you a confident driver.

Which tier should we start with? That depends on where your organisation is at. If your team is just getting started with Copilot Chat, Foundation gives them bite-sized videos to build skills at their own pace. If you already have M365 Copilot licenses and want to keep people current, Momentum is a great fit. And if you're an IT or HR leader driving adoption across the organisation, Transformation gives you the strategic tools, masterclasses, and peer community to make it happen. You can always start small and scale up as your needs grow.

How much time do people need to commit? The 365 Copilot Hub is designed to fit around busy schedules. The video libraries are bite-sized, so people can watch a tip in just a few minutes. Monthly webinars typically run for around an hour, and recordings are available for anyone who can't attend live. It's about building small, consistent habits, not adding more to people's plates.

What if Copilot changes, will the content stay current? Yes, that's one of the biggest benefits of the 365 Copilot Hub. Copilot is evolving rapidly, with new features and capabilities rolling out regularly. The video library is updated weekly with new tips and tricks, and the monthly webinars focus specifically on what's new. So your people will always have access to the latest, not outdated training material.

Can we trial the 365 Copilot Hub with a small team before rolling it out more widely? Definitely. It is designed to be scalable. Many organisations start with a pilot team to see the impact before expanding. Each tier builds on the one before, so you can grow your subscription as your organisation's confidence and readiness develops.

Is the 365 Copilot Hub suitable for people who aren't very tech-savvy? Yes. The content is designed to be practical, people-friendly, and jargon-free. It's not about turning everyone into a tech expert, it's about helping people find the small, everyday ways Copilot can make their work easier. Whether someone is a confident Microsoft user or just getting started, the 365 Copilot Hub meets them where they are.

How is the 365 Copilot Hub different from Microsoft's own learning resources? Microsoft provides great technical documentation and general learning paths, but the 365 Copilot Hub is specifically designed to support behaviour change and real-world adoption. It's people-centric, not product-centric. You get curated, practical content, live sessions with Copilot experts, and at the Transformation level, a community navigating the same journey. It's the difference between having access to information and having ongoing support to put it into practice.

What kind of results can we expect? Organisations that invest in ongoing adoption support typically see higher Copilot usage, stronger confidence among their people, and a faster return on their Copilot investment. More importantly, they see people genuinely changing how they work, not just using a new tool, but working in smarter, more efficient ways.

Ready to Get Started?

If you want Copilot to become part of how your team works, not just another tool that sits in the background, the 365 Copilot Hub is your next step. Start with the tier that fits your needs and grow from there.

Let's achieve more with Copilot together.

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