What you'll learn
By the end of this pathway you willl able to:
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Clarifying the expectations of frontline leaders
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Upskilling the team on the role of leaders in creating high performing teams
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Helping leaders to “get curious” about their own behaviours and how it impacts on their client and people experience.
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Creating a safe space where leaders can learn, share experiences and celebrate success.
Choose your training format
We offer flexible learning options to fit your needs.
Group Training
- Interactive team exercises
- Collaborative problem-solving
- Shared learning experience
Course curriculum
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Session 1 : Committed to the Cause
- What’s the cause? What’s the vision? How do your values align with the organisation. What’s your leadership brand? How will you measure your leadership impact?
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Session 2: Mastering a Growth Mindset
- What is a growth mindset? How do people learn? How does a growth mindset help you be a better leader? How can you creatively develop solutions using design thinking? How do you support a growth mindset in others?
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Session 3: How to stay Above the Line
- How intentionally do you lead? Message sent versus message received? Below the line versus above the line behaviours. How do you communicate effectively?
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Session 4: Feedback conversations
- Why is feedback important? What does good feedback look like? The difference active listening makes. Recognition and performance feedback – how to give it, how to receive it.
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Session 5: Coaching for Performance
- What is the GROWs Model? How to focus on other people’s strengths in coaching conversations? How to have a performance management conversation
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Session 6: Investing in Others
- Why is onboarding so important and how do you do it well? How do you connect your people to the organisation strategic goals? What makes an effective 1;1 conversation? How do you focus on strengths to develop others?
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Session 7: Strengthening Connections
- Why are diverse teams important? Why are vulnerability and empathy important in leadership? What is psychological safety and how do you create it? How well do you listen, really? How do you empower your people? How do you create a diverse team?
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Session 8: Setting teams up for Success
- How do you create alignment around strategic priorities? How do you develop a 90 day plan? How do you clarify and manage accountability? How well do you cascade messages? How do you leverage diversity for success?
Who should attend?
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Frontline Leaders
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New Leaders
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Needing to role modelling organisation’s behaviours
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Building leadership skills to achieve better change outcomes for teams.
